Conversational AI Services in Dubai

Conversational AI is software that understands questions expressed through text or speech and provides an appropriate response. It can use approved business information, connect to other systems, and complete defined actions such as creating an enquiry or booking an appointment.

Traditional chatbots usually follow fixed buttons, keywords or decision trees. Conversational AI can understand more varied questions and use information from earlier parts of the discussion. Both approaches require clear boundaries. The diagnostic determines which type of system is suitable for the conversations your business receives.

Conversational AI can be developed for websites, customer portals, phone systems and supported messaging applications. The available features depend on the technical access and permissions provided by each channel.

Yes. Approved website content, FAQs, service information, catalogues, policies and internal documents can be organised into a knowledge base. We review the information before it is added and define what the agent should do when an answer is missing or unclear.

It can connect to CRMs, booking systems, customer service platforms, product catalogues and other business software where suitable integration options are available. The diagnostic confirms which information the agent can access and which actions it can complete.

An AI voice agent can answer routine calls, collect caller details, respond to approved questions, book appointments and transfer calls. The agent’s responsibilities and handover requirements are agreed before development begins.

Yes, when the required WhatsApp Business account and API access are available. A WhatsApp chatbot can answer enquiries, qualify leads, handle booking requests, provide approved updates and transfer conversations to your team. Platform rules and provider charges are reviewed during the diagnostic.

Yes, if those actions are supported by the connected booking or calendar system. The agent follows the approved availability, service and cancellation rules. Requests outside those rules can be passed to a team member.

Arabic, English and bilingual conversations can be included in the scope. The knowledge base and responses need to be reviewed in each language. Voice projects also require testing for the selected language, terminology and audience.

The agent can ask for clarification or transfer the conversation to a person. The handover can include the conversation history and information already collected. These escalation rules are agreed during the diagnostic and tested before launch.

The service is designed to handle routine questions and clearly defined actions. Staff remain responsible for complaints, exceptions, sensitive matters and conversations requiring judgement or accountability. Human review can also be included at selected points in the process.

Accuracy depends on the quality of the knowledge base, the clarity of the instructions and the actions the agent is permitted to take. Testing, response restrictions and ongoing monitoring reduce errors. No generative AI system should be presented as incapable of producing an incorrect response.

The timeline depends on the number of channels, conversations, languages and system integrations involved. A focused appointment booking chatbot may take a few weeks. A larger customer service or voice agent connected to several systems will take longer. The diagnostic provides a timeline before development begins.

There is no standard price because each agent has different knowledge, channel and integration requirements. The proposal separates the diagnostic, development, system connections, testing, managed service and third-party usage charges.

Our standard position is that the custom build and its documentation belong to you after the project is completed and paid for. Third-party AI models, messaging platforms, telephony systems and licences remain subject to their own terms. Ownership details are confirmed in the project agreement.

We document which information the agent will access, where it will be processed and who can view it before development begins. Access is limited to what the agent requires. Security, storage, retention and data-handling requirements are included in the project scope, with additional review for sensitive or regulated information.